Working with tour operators
- The concept of a tour operator
- The structure of a tour operator company
- Major tour operators by destination
- Criteria for choosing a tour operator
- Cancellations and fines applied by tour operators to travel agencies.
- Commission fee for maintenance
- Structure of work with tourists of the host party (tour operator)
Workshop: Choosing tour operator partners to conclude contracts for Egypt, taking into account all the nuances when selecting tour operators to work with.
Hotel service
- Classification of hotels
- Room types
- Types of accommodation
- Types of food
Workshop: We learn how to properly accommodate tourists depending on the wishes of customers, the number of people in the tour, and the hotel’s capabilities.
Pricing of the tourist product
- Components of the tour price.
- Rules for calculating the tour.
- Reading and analyzing special offers.
- Calculating an individual and non-standard tour.
Workshop: Independent calculation of a non-standard tour for tourists
Online in tourism
- Major search engines
- Selecting a tour on the tour operator’s website
- Online Booking
- Automated programs for travel agencies.
Workshop: Find a tour to Thailand for a family of 3 using search engines of tour operators.
Communication with tourists
- Relationships with clients: professional, moral and psychological aspects of communication
- Establishing contact
- Identifying the needs of the tourist client
- Presentation of the tour product
- Dealing with customer objections and doubts
- Psychological types of buyers
- Rules for handling claims
- Telephone conversations with a tourist
Workshop: Role play “Reception of a client in a travel agency office”
Main functions of a tourism manager
- Tour booking: rules and methods of booking
- Tour registration
- Receiving confirmation from the tour operator
- Tour payment: cash and non-cash
- Obtaining documents from the tour operator
- Cancellation and rebooking of the tour
A variety of travel programs
- Beach vacation
- Ski tours
- Bus tours
- Sightseeing tours
- Cruises
- Medical tourism
- Shopping tours
- Group tours for schoolchildren
- Children’s tourism
- Domestic tourism
Passport and visa formalities
- Countries with a simplified visa regime
- Schengen area
- Types of visas, documents required for issuance
- Passports: rules for obtaining, passports for children, validity periods
- Rules for the manager’s actions when a tourist is denied a visa.
- Departure of melon abroad, necessary documents.
Workshop: ” Learning how to apply for a visa for a cruise with transit in Canada
Credit. Presentation of certificates
